Other than being able to do some more advanced form of character recognition (using technology that has only gotten incrementally better since the 1990s), many of these automation tools are still just repeating the same tasks that humans would otherwise be doing. These bots are dumb, so don’t call them intelligentĭespite much of the marketing hype, what is being sold as intelligent automation is far from intelligent.
#Bots are stupid game software
But there’s one problem - these automated software bots are still dumb. This approach to “swivel chair” integration has really caught on in the past few years, and venture capitalists are piling money into some of the leaders in this space like there’s no tomorrow. Rather than humans typing, clicking, swiping or navigating between systems, these applications mimic human behavior and apply process flow logic, designed or modified by humans, to repeat those tasks. Rather than building system-to-system integration middleware approaches or developing software-based Application Programming Interfaces (APIs), these vendors realized that if you can simply automate what the human is doing through the human interfaces, you can get pretty far. Most of these RPA vendors emerged from roots of primarily dealing with desktop automation and screen-scraping type solutions. Into this space, comes roaring the Robotic Process Automation (RPA) vendors. The entire field of Business Process Outsourcing (BPO) emerged over these past decades to deal with the increasing digital transformation of enterprises and their push to move from paper-based systems to electronic ones.Īs companies seek to further speed up their operations and lower their costs, they are starting to replace their human resource-heavy BPO investments with automated alternatives.
The explosion of e-commerce, new regulatory requirements, and the need to satisfy a global economy pushed many firms to use low-cost outsourced labor to do a variety of tasks such as entering data into systems, handling customer service, or managing global compliance requirements. Indeed, this is where companies right now are investing considerable amounts of their effort. Likewise, automation within the enterprise has moved organizations from being bureaucratic complexes to being efficient organizations that can seamlessly move information, data, and communication anywhere around the globe and make individual knowledge workers more productive than ever. Automation is what helped to make mass production of all manner of equipment, transportation, food, chemicals, energy, and everything that we need to live our lives as comfortably as we do. However, automation is still incredibly helpful and necessary in our technology-fueled quest for increasing productivity and quality of life. We don't ascribe any of these concepts - intuition, insight, creativity, thoughtfulness, and adaptation - to the ideas of automation. We ascribe all the positive traits of intelligence to being able to "think things through" and be "creative" about addressing a problem or having "intuition" or "insight" into how something should be done. When we think someone is intelligent, we don't remark how wonderful their automation is. Intelligence is about responding to the environment and all the variables and changes that happen. But intelligence is not about those things. Automation is all about repetitive tasks and focusing on efficiency over variability. However, they're completely separate ideas. It's understandable then, that people like to connect the idea of intelligence to automation, because automation is also about the idea of replacing human labor with machines. It's no wonder that machines are seen by both people and businesses as the "ultimate" replacement of the human worker, freeing up us humans to do other things. They can be easily replicated and repaired. They lack the motivations, desires, and character flaws of humans. One of the reasons why we are so infatuated with the idea of the intelligent machine is so that we can have machines do the work and bidding of people without the downsides of having humans do that work. The problem with unintelligent automation
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